Can I customize the dimensions, colors, and finishes for my whole house?

Absolutely. "Bespoke" is at the heart of what we do. From coordinating color charts for your thermal break windows to customizing the exact veneer of your kitchen cabinetry, we offer limitless customization. Our one-stop solution ensures that all materials across your 11 categories maintain a unified style with zero color discrepancies.

I have no experience importing building materials. Do I need to handle the customs paperwork?

Not at all. We provide a completely hassle-free experience. Our international freight experts will handle all the complex trade documentation on your behalf—including the Bill of Lading (B/L), commercial invoices, packing lists, and origin certificates. We also work with trusted local brokers to ensure smooth customs clearance in your country.

Do you provide installation services or technical support for my local builders?

While we do not dispatch installation teams overseas, we provide everything your local contractors need for a flawless setup. Every shipment includes detailed, English-language installation manuals and 3D schematics. Moreover, our technical team is available for real-time video calls with your on-site builders to guide them through complex installations, such as hidden doors or smart appliances.

What is your warranty policy for luxury building materials?

George Group stands behind the uncompromising quality of our products. We offer warranties ranging from 5 to 10 years depending on the specific product category (e.g., thermal break window profiles, bespoke cabinetry hardware). Should any manufacturing defect occur, we will provide replacement parts or a fair resolution promptly.

What happens if an item is damaged during sea freight?

We mandate comprehensive cargo insurance for all international shipments. In the rare event that an item is damaged upon arrival, simply take photos of the damage while it is still in the original packaging. Our after-sales team will immediately initiate the insurance claim process and fast-track the production and shipping of a replacement item so your project timeline is not disrupted.

Knowledge - Luxury Home Design & Material Insights

Do you have a Minimum Order Quantity (MOQ)?

No strict MOQ. Whether it's a single villa or a bulk hotel project, we customize based on your needs.Can you work with my floor plan? | Yes. Send us your CAD or PDF floor plan. Our design team will provide a material proposal and 3D rendering.

Do I need a finalized architectural blueprint to place an order?

While blueprints are highly recommended for precision, they are not strictly required to start the conversation. If you only have floor plans or concept sketches, our dedicated space planning and 3D visualization team will step in. We can help you generate realistic interior layouts and renders, ensuring every piece of bespoke joinery and material fits your space perfectly before production begins.

I have no import license. Can you ship to me?

Yes. Send us your CAD or PDF floor plan. Our design team will provide a material proposal and 3D rendering.

How long does the customization and manufacturing process take?

Production timelines vary based on the complexity of your custom home project. Generally, full-house material packages take between 30 to 60 days to manufacture. Your dedicated project manager will provide a strict production schedule and keep you updated with real-time photos and videos from our factory.

I have no import license. Can you ship to me?

Absolutely. We offer DDP (Delivered Duty Paid) service to most countries. We handle customs clearance and taxes, delivering directly to your site.

How do you safely ship fragile items like large marble slabs and windows overseas?

We treat your dream home materials with the utmost care. All fragile items are secured using heavy-duty, fumigated wooden crates and A-frame supports. Furthermore, our global logistics team uses advanced container consolidation techniques, meaning your cabinets, tiles, and glass are scientifically packed into the same container to prevent shifting and eliminate the risk of damage during transit.

Can you deliver the materials directly to my construction site?

Yes. Depending on your location and specific needs, we offer comprehensive Door-to-Door (DDP/DDU) shipping solutions. Once your cargo clears local customs, we arrange for inland transportation to deliver the materials straight to your villa or residential construction site.

Master Your Project.

Frequently Asked Questions

Do you have a Minimum Order Quantity (MOQ)?

Do I need a finalized architectural blueprint to place an order?

I have no import license. Can you ship to me?

How long does the customization and manufacturing process take?

I have no import license. Can you ship to me?

How do you safely ship fragile items like large marble slabs and windows overseas?

Can you deliver the materials directly to my construction site?

Do you provide installation services or technical support for my local builders?

What is your warranty policy for luxury building materials?

Master Your Project.

Frequently Asked Questions

Do you have a Minimum Order Quantity (MOQ)?

Do I need a finalized architectural blueprint to place an order?

I have no import license. Can you ship to me?

How long does the customization and manufacturing process take?

I have no import license. Can you ship to me?

How do you safely ship fragile items like large marble slabs and windows overseas?

Can you deliver the materials directly to my construction site?

Do you provide installation services or technical support for my local builders?

What is your warranty policy for luxury building materials?

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